If you want to set up the call centre in your company, we offer you solution according to your requirements and needs. We will provide you all equipment needed for call centre running. It means:
PBX supporting call centre services,
telephone set,
eventually headsets.
All function will be set to your satisfaction:
For example, the call centre can work in different time modes, other for working time and other for nonworking time.
It is possible to make one or more queues (operator groups) where the calls can be distributed to individual operator either cyclically, randomly or according to workload of operator.
Operators can log on and log off from the queue, calls can be routed at will.
You can create high-quality customer service for calling with the help with IVR system.
Selected calls can be recorded and subsequently integrated to your company communication system (CRM).
And more functions based on your specification…
If you have any questions, do not hesitate to contact our sales department.
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